Frequently Asked Questions

DO YOU ACCEPT INSURANCE?

Yes. Texas Star works with most insurance providers, as well as Medicare and TRICARE. Our admissions specialist will work with your insurance company and will go over details regarding insurance coverage. Contracted Sources

WHAT IF I DON’T HAVE INSURANCE?

Those who choose to pay out-of-pocket may do so. Please call for more information. 

WHERE ARE YOU LOCATED?

We are located at 1106 West Dittmar Road in Austin, Texas.

CAN I LEAVE THE FACILITY?

Upon admission, you are asked to stay on the property unless granted permission by an appropriate staff member or discharged. However, Texas Star is a voluntary program and cannot prevent a person from leaving upon their will.

WHAT IS THE AVERAGE LENGTH OF STAY?

It depends on your individual situation. Each case is different and constitutes a different length of stay. The typical length of stay is two to three weeks.

CAN I SMOKE?

Yes. You may smoke in designated areas. Please bring enough tobacco supplies to last the duration of your stay.

WHAT IS SUBOXONE AND DO I NEED IT?

Suboxone is used to control opiate withdrawal symptoms and is used on a case-by-case basis. If used correctly, it serves as a “soft landing” for those experiencing opiate withdrawal symptoms.

WHAT IS A DUAL DIAGNOSIS/CO-OCCURRING DISORDER?

Dual diagnosis or co-occurring disorder is when a person has both an alcohol or drug problem and an emotional or psychiatric problem at the same time. The term dual diagnosis is often used interchangeably with co-occurring disorder, co-occurring illness, dual disorder, co-morbidity or co-morbid disorder. Texas Star Recovery specializes in the treatment of individuals with this disorder.

HOW OFTEN WILL I SEE A PHYSICIAN?

You will see a physician on a daily basis. During this time, questions and concerns specific to your situation are discussed.

WHAT IS YOUR SUCCESS RATE?

Provided a person successfully completes our program(s) and follows their prescribed discharge plan, the chances of maintaining sobriety are 100%. Based upon our internal data, however, 80% of alumni contacted three months after discharge reported they were still sober.

WHAT IS THE ADMISSION PROCESS?

To learn more please visit the Admissions page.

IS MY PRIVACY PROTECTED?

Your confidentiality is mandated by Federal law and is strictly upheld. In a signed “release of information” authorization form, you choose what information is released and with whom it is shared.

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Please note that any patient, family or staff member who has concerns about the safety or quality of care provided in this organization may report these concerns to the Joint Commission on Accreditation of Hospitals.

The Joint Commission complaint hotline can be reached at (800) 994-6610 or via the online complaint form found at:

http://www.jointcommission.org/report_a_complaint.aspx

The organization will not retaliate or take disciplinary action because an employee reports safety or quality of care concerns to the Joint Commission.

 

 

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